Troubleshooting for Quick Cash Flow Plan / Basic Budget

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Table of Contents



Cannot update payment schedule/settings or add a new loan/contact/fixed asset

You may encounter the warning "Please save/reset changes...", as below:



You may see the warning in the Quick Cash Flow Plan or Basic Budget when you;

  • update the payment schedule (Basic)
  • update the settings (Quick / Basic)
  • add a new loan (Quick / Basic)
  • add contacts (Quick / Basic)
  • add a new fixed asset (Quick / Basic)

This warning means, that you have unsaved changes in the current budget, and that need to be saved first before your action above.

This is to avoid any conflict between your local changes (unsaved changes) and any changes you are going to make, which may affect the current budget.


Saving the changes can be done by clicking the Save Changes button, which appears on the right-top of the budget, or below the message.


Any unsaved changes are marked with a small red triangle in the budget as below:


After you save the changes, the previous warning will disappear.

In case you don't want to save the changes, you may click the Reset instead, then it will be discarded.



VAT return timing in the budget is not correct

The VAT return timing, which is the timing of the cash flow, is automatically calculated in CaFE.


If it is not correct, this might be due to the discrepancy between your actual VAT setup and that in CaFE.

You can find the reason why this happens, and how you can fix it here.



VAT return amount is not correct

The future VAT return amount is calculated based on the Budget amounts, not the actual amount. 

This may cause a difference in the amount from the Tax Authority.

Another possible cause is that "Cash-based" VAT calculation is implemented for the Quick Cash Flow Plan and Basic Budget.

Please visit here to learn how CaFE calculates the VAT return in detail.

You may also input the VAT return cash flow manually. Please refer to the manual.


The calculated exchange rate looks wrong

The exchange rate is estimated from the accounting data from your accounting system, but it may not be exact due to some unreconciled items, or simply no data is available for estimating it.


In such a situation, you may set the exchange rate by yourself, and fix it.

Please see the "How to manage foreign currency payments" section in the Quick Guide (Link) for more details.



Cannot find my account in the Loan Simulator / adding Fixed Asset 

When you are trying to add an account in our "Loan Simulator" or "Adding Fixed Asset", you need to select an account, but it might happen that your required account is not listed.




There are two reasons:

1. The account is already used in the budget.

In this case, you may update the existing budget manually, delete the account in the budget in edit mode, and add the account again.


2. The account is not recognized as a "loan" or "fixed asset" account type.

CaFE automatically categorizes your Chart of Accounts, but it may wrongly categorize it.

In this case, you can manually set it in the "Budget Settings" -> "General".

Note that "Budget Settings" is shown in the "View Mode".




In the case of a loan account, click the box inside the loan section, select the one you want to use, and save it.


Then the loan account shows up in the selection list in the Loan Simulator, as below


The same procedure is taken for a fixed asset account.



Cannot edit budget

After the fiscal year-end, the budget is temporarily not editable.


This can be editable after creating "Next Period", by clicking the button "Create Next Period".

This is explained in the Quick Guide (Link) under "Create/Recreate the next period (Common)".


Some transactions are wrongly categorised in the Budget

You may want to see some transaction in different category, rather than default setting.
For example, you may find a bill of IT costs under “Other Expenses”, while you want to see it under “Cost of Sales”.
It is possible by adjusting account settings, as described in the Quick Guide (link).


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