My bank balance is incorrect, disagreeing with the balance in my accounting software

Nori -

If your CaFE bank balance disagrees with the bank balance shown in your accounting software, you need to make sure first if your CaFE bank balance is up-to-date.

 

1) You can check in either "Home" Screen or "Cash Management" (top menu) -> "Today's Cash Position". You can see the bank balance status by pointing the exclamation icon below. In this sample, the bank balance is available up to 14/3/2018.  

 

Home Screen: 

Cash Management (top menu) -> Today's Cash Position:

 

 2) Now go to "Integration" menu then you will see "Sync Individually" tub so click "Sync Bank Transactions".

 

3) Now you will see "Since Date" box and thus select the date you checked in Step 1) and click the button next to the box. If the volume of the bank transactions is huge, it may take a while to sync all the transactions with the accounting software.

 

Other references:

Why does historical balance remain the same from the initial day of import?

How can I import updated information to CaFE from my accounting software?

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